Q&A: Billing and Insurance Nightmares with Barbara Griswold, LMFT
Are you worried you might be doing something wrong with insurance billing—and that it could put your license or livelihood at risk?
You’re not alone. Many therapists feel confused, anxious, or overwhelmed by audits, denied claims, and the fear of billing missteps that could harm their practice.
That’s why we hosted this honest, no-shame Q&A with Barbara Griswold, LMFT, author of Navigating the Insurance Maze. In this special event, Barbara answered real questions from real therapists - live and unfiltered.
✅ In this Q&A, you’ll learn:
The most common billing and documentation mistakes - and how to fix them
What to do if you’re audited (or afraid you might be)
How to legally and ethically manage sliding scales, late cancels, and fee increases
Simple ways to reduce fraud risk and protect your license
The #1 documentation error that puts therapists at risk
Whether you’re brand new to insurance or have been billing for years, this Q&A is packed with practical guidance to help you feel more confident, clear, and compliant.
🎥 Watch the Q&A below and take the fear out of insurance billing.
Barbara Griswold, LMFT and author of Navigating the Insurance Maze: The Therapist’s Complete Guide to Working with Insurance – And Whether You Should, now in its 9th edition. She has been interviewed on NPR’s Morning Edition and served 2 years on the Ethics Committee for the California Association of Marriage and Family Therapists.
In addition to her 32-year private practice in San Jose, CA, she provides Continuing Education webinars and group trainings to therapists nationwide, on topics including insurance and progress notes, and the business side of psychotherapy.
Links & Resources
Data Insight & Audit Risk Red Flags - A free handout from Barbara Griswold, LMFT, highlighting the most common billing and documentation red flags that can trigger audits, plus how to avoid them.
Join Barbara Griswold’s Newsletter - Get expert updates, billing tips, and training announcements delivered straight to your inbox by joining Barbara’s email list.
Medicare Update for Therapists - Learn what every therapist needs to know about recent Medicare changes—whether you plan to become a provider or opt out.
Tame Your Practice – Tech and Tools for Therapists - Therapist Roy Huggins offers reviews and insights on EHR systems, telehealth platforms, and other tools to help you run a compliant and efficient practice.
Barbara’s Therapist Resource Library - A collection of helpful tools, checklists, and recorded trainings created by Barbara Griswold to help therapists confidently manage insurance, billing, and documentation.
Telehealth & EHR Platform Comparison Guide - A side-by-side comparison of top EHR and telehealth platforms with Barbara’s notes on HIPAA-compliance, ease of use, and features that matter to therapists.
Free Trainings from ZynnyMe - Want to check out Barbara’s past trainings with ZynnyMe? From progress notes to treatment plans to getting your charts audit-ready—we’ve got you covered with free, on-demand webinars.
