The clock ticks past the hour and your client isn’t there. You wait. You stare at the couch (maybe contemplate taking a nap) and your anticipation builds. Are they not showing up for their appointment?
It happens. People miss appointments. Heck, I’ve missed appointments. For some practices it happens often and for others it is something they worry will happen. More often than not, the worry is because every late cancellation or no-show has been handled on a case by case basis and there are no processes in place.Read More